Field Quality Manager
Job Description:
- Partner daily with Nissan and Infiniti dealers to uncover vehicle quality concerns
- Develop comprehensive technical reports combining customer insights, technical data, and benchmark data
- Contribute to elevating product quality and strengthening the perception of Nissan and Infiniti products across Canada
- Collaborate with dealers in the Atlantic and Quebec City regions to identify quality issues and gather customer feedback
- Support the NCI Field Quality Investigations team
- Coordinate vehicle testing and countermeasure validation
- Build and maintain relationships with key dealers
- Provide dealer feedback to the Engineering team
Requirements:
- Red Seal Automotive Service Technician certification
- Bilingual French is required
- Must be located in either the Atlantic or the Quebec City region
- Minimum of 7+ years of automotive experience
- Strong data analysis and presentation skills using MS Office
- Self-motivated with strong interpersonal skills, flexibility, and good time management abilities
- Frequent out-of-town dealer visits may be required
- Prior work experience at other OEMs or dealership service departments is desired
- Experience in troubleshooting, diagnosis, analyzing technical information, and hands-on vehicle evaluation is desired
- Must be legally authorized to work in Canada
- Successful completion of background screenings is required
Benefits:
- Career growth and continuous learning opportunities
- Diverse career paths and cross-departmental moves
- Innovative learning platforms
- Seminars and leadership training
- Tuition reimbursement programs
- Comprehensive benefits package
- Medical benefits
- Mental health benefits
- Parental leave
- Retirement savings
- Discounts on lease vehicles through the Employee Lease Program
- Vehicle Purchase Program (VPP)
