--- About brighthush brighthush is a trailblazing digital fitness and lifestyle brand that is reshaping how people around the globe approach health, wellness, and personal growth. With a vibrant community of thousands of U.S. customers, brighthush delivers personalized workout plans, nutrition guidance, and wellness resources—all accessible through a sleek, user‑friendly mobile app and web platform. Our mission is simple yet powerful to make fitness and wellness approachable, engaging, and sustainable for everyone, no matter where they are or what stage of life they’re in. As we continue to expand, we’re looking for dedicated, customer‑centric individuals to join our support team. If you thrive in a fast‑paced, chat‑driven environment and want the freedom to work from anywhere, brighthush offers the perfect blend of flexibility, purpose, and professional growth. Why Join brighthush? Phone‑Free Support All interactions are handled via live chat—no phone calls, no video meetings, no on‑call pressure. Flexible Evening Hours Choose the evenings that fit your schedule—3 to 25 hours per week, 4–6 hour blocks between 5 PM and 12 AM (your local time or U.S. EST/PST). Competitive Pay Start at $25/hour with the potential to earn up to $35/hour after demonstrating strong performance. Weekly Payouts Receive your earnings every week—no waiting for bi‑weekly or monthly cycles. Remote Work Work from home, a dorm, a quiet café, or anywhere with a reliable internet connection. Growth Opportunities Proven career path from chat agent to senior support specialist, team lead, or product‑feedback liaison. Inclusive Culture A supportive, diverse team that values work‑life balance, continuous learning, and community impact. Key Responsibilities As an Evening Remote Chat Support Specialist, you will be the frontline of customer experience for brighthush’s U.S. community. Your day‑to‑day tasks will include Providing exceptional, real‑time chat support to customers during evening shifts. Resolving inquiries related to orders, billing, subscriptions, promotions, and account management. Utilizing pre‑built templates, macros, and saved replies to maintain consistency and speed. Tagging and categorizing each conversation accurately for internal tracking, analytics, and quality assurance. Escalating complex or unresolved issues to Tier 2 support or relevant departments in a timely manner. Maintaining a friendly, professional, and supportive tone throughout every interaction. Adhering to all company policies, data‑privacy guidelines, and quality‑standards. Participating in ongoing training, feedback sessions, and performance reviews. Essential Qualifications No prior experience required—brighthush provides comprehensive training. Strong written communication skills in English; ability to follow scripts and adapt tone. Typing speed of at least 45 WPM with high accuracy. Reliable desktop or laptop (Mac or PC) with a stable internet connection (minimum 10 Mbps). Comfortable using Chrome browser and basic productivity tools (brighthush tools). Self‑motivated, detail‑oriented, and able to work independently in a remote setting. Availability to work evenings, including weekends, with a flexible schedule. Preferred Qualifications Experience in customer support, e‑commerce, or subscription‑based services. Familiarity with CRM or ticketing systems (e.g., brighthush, brighthush). Basic understanding of fitness or wellness products. Multilingual abilities—especially Spanish or other widely spoken languages. Skills & Competencies Excellent written communication and active listening. Problem‑solving mindset with a focus on customer satisfaction. Time‑management skills—ability to handle multiple chats simultaneously. Adaptability to new tools, scripts, and processes. Team collaboration—sharing insights and best practices with peers. Resilience—maintaining composure during high‑volume periods. Career Growth & Learning Opportunities At brighthush, we believe in nurturing talent from the ground up. As a chat support agent, you’ll have access to Structured Training 2‑hour video modules, live mock chats, and real‑time QA feedback. Mentorship Pairing with senior agents for guidance and skill development. Performance‑Based Advancement Clear metrics for promotion to senior support roles or team leadership. Cross‑Functional Projects Opportunities to contribute to product improvement, community outreach, and marketing initiatives. Continuous Learning Access to online courses, webinars, and industry conferences. Work Environment & Culture brighthush fosters a culture of empowerment, transparency, and community. Our remote team enjoys Open communication channels—brighthush, weekly virtual town halls, and instant feedback loops. Inclusive policies—diversity, equity, and inclusion are core to our values. Health & Wellness perks—discounts on fitness subscriptions, virtual yoga classes, and mental‑health resources. Recognition programs—employee spotlights, performance awards, and peer‑to‑peer shoutouts. Flexible work‑life balance—no rigid 9‑to‑5, just the evenings that suit you. Compensation & Benefits Hourly Rate $25–$35 per hour, based on performance and tenure. Weekly Payouts Direct deposit or PayPal every Friday. Performance Bonuses Quarterly bonuses for top performers. Health & Wellness Perks Access to discounted gym memberships, nutrition plans, and mental‑health apps. Professional Development Company‑sponsored courses, certifications, and conference tickets. Remote Work Resources Stipend for home‑office equipment and high‑speed internet. How to Apply If you’re ready to join a forward‑thinking brand, enjoy the freedom of remote work, and thrive in a chat‑centric environment, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush today. Apply to this Job FAQs Are these shifts only at night? Yes—shifts run from 5 PM to 12 AM (your local time or U.S. EST/PST). Is this a phone support job? No—all interactions are chat‑based. Do I need prior experience? No—brighthush provides full training. What if I have a busy schedule? You can choose as few as 3 evenings per week or up to 25 hours. What Our Agents Are Saying “I work evenings after my day job and earn enough to save for travel. It’s low stress and totally phone‑free.” – Alyssa G., Denver, CO “I needed something quiet and steady after my kids went to bed. This is perfect.” – Sean B., Dublin, IE Ready to Make a Difference? At brighthush, every chat you handle helps a customer feel supported, informed, and motivated on their wellness journey. Your role is more than just answering questions—it’s about building trust, fostering community, and contributing to a brand that genuinely cares about people’s health. Take the next step in your career—apply now and become a vital part of the brighthush family. Apply for this job