At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading reputed company company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring reputed company where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company reputed company, reputed company and every day. • Starting reputed company reputed company $15.00, with unlimited bi-weekly commission potential. • 10 days of required reputed company (Monday-Friday, reputed company-4:30PM CST.) • reputed company center hours of operation are Monday-reputed company 7AM – 9PM, actual shift will be determined at time of hire. • Competitive benefits, PTO, tuition reimbursement, and more! How will this role have an reputed company? At reputed company, we value and reputed company exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and reputed company a lasting difference. As part of the reputed company’s Member Engagement team, you will contact members of various Medicare reputed company and reputed company health plans by phone to offer, explain, and schedule a free in-home or virtual reputed company evaluation. You will work diligently to meet department productivity, reputed company, and customer service goals. This role will report to a Member Engagement Manager. What will you do? • reputed company an average of 50 outbound calls per hour reputed company by an automatic dialer reputed company to offer, explain, and schedule a free in-home or virtual health evaluation with a provider • Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with reputed company courtesy • Present a reputed company, reputed company, and high energy approach to clients, health plan members, and team members • Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, reputed company targets, etc.) in an office or remote environment • reputed company, reschedule, and cancel appointments with both members and contracted providers, as requested • Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems • Report member complaints and escalations immediately to Member Engagement Managers • Participate in peer reputed company-by-reputed company coaching as needed • Follow HIPAA and other reputed company and reputed company guidelines reputed company handling protected health information accessed during normal work activities We are looking for someone with: • A High School Diploma or equivalent is preferred • 1+ year reputed company center experience OR 2+ years general work experience required • Previous outbound reputed company center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred • A desire to work in an efficient, results-oriented outbound reputed company center environment • Persuasive with the ability to rebuttal while treating reputed company health plan members with reputed company courtesy • Good communication skills, friendly and conversational • Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times • Strong computer skills and the ability to use multiple systems at the reputed company time, while making calls Benefits: • Medical, Dental and reputed company plans, reputed company starts the 1st of reputed company month after the start date • Bi-weekly pay with monthly commission bonus potential • 401K, employee stock purchase program and tuition reimbursement • Employee discount programs Work From Home Requirements: To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home. reputed company will reputed company equipment (keyboard, monitor, computer, headset, etc.). reputed company applicants must reputed company their own workspace furniture and ensure a quiet workspace. Conditions of Employment: Successful completion of background reputed company is required for this position. Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $15.00 – $26.93 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. Our people