About the position

NorQuesters are difference makers, committed to creating a positive impact in our students' lives. We’re looking for a detail-oriented and dedicated Enrolment and Records Administrator to join our Enrolment and Records team, helping students with enrolment options and their financial accounts. Reporting to the Team Lead, Enrolment & Records, the Enrolment and Records Administrator is responsible for analyzing and processing enrolment changes, program approvals, and approved exceptions regarding academic integrity in compliance with college policy, business and system practices and precedents.

Responsibilities

• Manage unique enrolment processes for college contracts according to the parameters outlined in these agreements.
• Process student withdrawals and maintain the student academic record in accordance with college policy and procedure, including student and college-initiated withdrawals.
• Ensure student academic records are correct to mitigate errors that impact the accuracy of the transcript or financial record.
• Evaluate student enrolment records for accuracy and completeness, identify and correct errors, investigate discrepancies and consult with other college departments and campuses to correct errors.
• Process financial updates related to the student record, including late fees, withdrawals, and tuition recalculations.
• Assist with approved financial adjustments to the student account.
• Provide oversight into student financial accounts to ensure errors are identified, handled, and mitigated according to college policy.
• Coordinate with other departments for student record maintenance to manage enrolment and financial impacts.
• Communicate with students to inform them of college financial policies and procedures regarding fees applied to the student account, late fees, and payments.
• Manage unique enrolment processes for contracted services.
• Maintain student academic records in alignment with the college approved withdrawal process.
• Protect student privacy and ensure confidential information is handled appropriately.

Requirements

• Post-secondary diploma required, Business Management, Business Administration, Information Management, Records Management preferred. A combination of education and directly related experience working with student accounts may be considered.
• At least three years of experience in data processing, information management, or financial accounting.
• Experience working with multiple systems or databases to ensure accurate and consistent information.
• Proficient in MS Office, including Word, Excel, PowerPoint, Outlook, Publisher, SharePoint.
• Use of a student information system (PeopleSoft preferred).

Nice-to-haves

• Demonstrate the ability to collaborate effectively to identify and resolve information and data integrity issues.
• Strong communication skills, with the ability to translate complex policies and processes into clear, accessible information.
• High attention to detail, with the ability to independently validate, review, and proof work for accuracy and completeness.
• Excellent time management and organizational skills, with the ability to prioritize workload, adapt to changing priorities, and meet deadlines.
• Ability to interpret and apply policies, procedures, and guidelines to make sound, informed and consistent decisions within delegated authority.
• Knowledge of handling and safeguarding sensitive personal and financial information with confidentiality and care.
• Ability to build effective working relationships with a diverse population in a respectful and inclusive manner.

Benefits

• flexible work options