Disability Case Analyst – Case Manager
Job Description:
- Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
- Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner.
- Assessing claims based on contractual, medical, and vocational barriers.
- Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners.
- Writing letters to communicate pertinent benefit related information based on analytical reasoning.
- Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members.
Requirements:
- Bilingualism (English and French) is an asset.
- A college or university degree in a healthcare program or equivalent work experience is considered an asset.
- Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines.
- Knowledge of disability management and/or group benefits is an asset.
- A background in a health-related field is advantageous.
- Comfortable and skilled in handling both incoming and outgoing calls.
- Excellent organizational and prioritization skills are critical for handling diverse tasks.
Benefits:
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Generous paid time off program
