Desktop Support Co-op (Fall 2026)

About the position

The Desktop Support Co-op role is a hands-on, internal customer focused role, providing day to day support to Magnet Forensics employees. The Co-op’s primary accountability will be to the End User, ensuring that Magnet Forensics’ employees are equipped and able to perform their roles.

Responsibilities

  • Installing, supporting and managing desktops as well as analyzing logs and identifying potential issues with computer systems
  • Working technical issues, and responsibility for related follow-up and providing timely updates on issues using the ticketing system
  • Documenting internal procedures and knowledgebase articles for end-users
  • Performing updates, audit and configuration changes of systems and software as well as documenting the configuration of the system
  • System monitoring/configuration, verifying the integrity and availability of all hardware
  • Reviewing system and application logs, and verifying scheduled jobs
  • Providing support outside normal hours of work
  • Other duties as required

Requirements

  • Currently enrolled in a Computer Science program
  • Experience working in a customer facing environment
  • Demonstrated ability in dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
  • General understanding of Networking Fundamentals (TCP/IP, DNS, DHCP, etc.)
  • Keen sense of teamwork, personal integrity, responsibility, and accountability
  • Highly organized in time management and documentation
  • Strong self-starter attitude with excellent problem-solving skills
  • Understanding of general asset management practices (procurement, assignment, and disposal) and the use of database to track information

Benefits

  • Learning and development support
  • Hourly pay is determined using standardized, non-negotiable salary bands based on academic progression and the number of official completed work terms recognized by your academic institution.
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