Data Entry Supervisor, 2nd Shift

Job Description: • Direct daily data entry operations by assigning work, balancing queues, monitoring throughput, and removing workflow constraints. • Use AI-enabled insights to anticipate volume shifts, prioritize high-risk items, and improve staffing decisions. • Translate demand forecasts, backlog trends, service expectations, and staffing availability into capacity plans. • Establish daily huddles, visible metrics, workload reviews, and structured follow-up. • Own controls for data accuracy, completeness, traceability, and downstream usability. • Review errors, exceptions, audit findings, and compliance deviations; lead corrective action and risk prevention. • Build and develop a high-performing data entry team through onboarding, coaching, performance management, and cross-training. • Lead adoption of new processes, technologies, policies, and operating requirements. • Improve workflows by analyzing cycle time, rework, handoffs, errors, and manual effort. • Coordinate with pharmacy operations, quality, technology, customer-facing teams, and other stakeholders. • Champion approved systems, automation, dashboards, and AI capabilities while maintaining human accountability and governance. Requirements: • High school diploma or equivalent required • Associate or bachelor's degree in business, operations, healthcare administration, information management, or related discipline preferred • Three or more years of experience in data entry, transaction processing, administrative operations, order management, or another high-volume, accuracy-critical operational environment • One or more years of team lead, supervisory, or equivalent people leadership experience • Experience with enterprise systems, workflow platforms, productivity dashboards, automation, or AI-enabled tools • Ability to learn new technologies rapidly and apply them responsibly • Proven record of improving operational performance through structured problem solving, data analysis, process standardization, employee development, and disciplined execution • Strong knowledge of high-volume data entry operations, workflow management, quality controls, performance metrics, and process improvement methods • Strong people leadership, workload coordination, performance coaching, training, accountability management, change adoption, and conflict resolution capabilities • Analytical, communication, and cross-functional collaboration skills • Ability to manage competing priorities, escalate material issues, interpret operational data, and translate complex requirements into clear frontline actions • Experience in pharmaceutical, healthcare, life sciences, manufacturing, fulfillment, or another highly regulated environment preferred but not required • Ability to meet the stated physical requirements, including prolonged stationary work, frequent computer use, and movement around the office and corporate campus Benefits: • Medical coverage • Dental coverage • Vision coverage • Paid time off • 401(k) matching • Wellness perks • IV therapy • Compounded medications • Opportunities for growth, leadership, and innovation • Employee development support Apply To This Job

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