Customs Clearance Coordinator - Afternoon Shift

Overview

We’re looking for a Customs Clearance Coordinator to join our afternoon team on a fully remote, work-from-home basis. The ideal candidate will have previous experience working at a customs brokerage in Canada. This position is critical to ensuring shipments are handled in a timely and efficient manner, working collaboratively with the Highways team to deliver exceptional service to our clients.

If you’re comfortable navigating new systems and enjoy finding tech-savvy ways to streamline your work, this could be the role for you!

Schedule: Monday to Friday, 4:00 PM – 12:00 AM Pacific Time. The evening shift means no rush-hour commute, and your daytime hours stay your own.

What You’ll Do

  • Review documentation and prepare customs release entries for processing.
  • Process and manage Highway releases.
  • Analyze documents to determine applicable tariff classifications, duties, and tax rates.
  • Collect supplementary information or documentation as required from customers, carriers, CBSA, and others.
  • Email clients with clear, concise communication to ensure excellent customer service.
  • Handle and resolve challenging situations professionally and effectively.
  • Liaise with other teams for entry follow-up as required.
  • Maintain strong knowledge of Canadian ports and warehouses.
  • Enter data into computer systems accurately and efficiently.
  • Complete files within required timeframes and in accordance with A & A and Canadian regulations.
  • Review files for accuracy and errors, ensuring compliance.
  • Handle phone inquiries.
  • Perform other duties as assigned.
What You Bring
  • Experience: 2+ years in customs clearance coordination, ideally with Highway shipments. Prior experience at a Canadian customs brokerage is a strong asset.

  • Certification: A Certified Customs Specialist (CCS) or equivalent Canadian designation is preferred, or the willingness to earn it - we’ll support you.
  • Customs Knowledge: A solid understanding of Canadian rules and regulations for the importation of goods.
  • Tech-savvy: Comfortable picking up new systems quickly and finding efficiencies in digital tools. Experience with ITMr4, Cargowise, and/or CANdata is an asset. Proficient in Gmail/Front, Google Drive, and Google Sheets.

  • Working style: Organized, responsive, dependable, and punctual. A self-starter who works well independently, multitasks comfortably, and brings strong problem-solving and communication skills.

Why Join A & A Customs Brokers
  • Work from home from most locations within Canada, as this role is fully remote.
  • Skip the commute. An afternoon start means no rush-hour grind.

  • We invest in your credentials. Our Learn & Grow program encourages and supports employees who want to earn their CCS designation, and you’ll earn a bonus when you pass.
  • A & A has been clearing shipments since 1979.

  • Competitive salary. $50,000–$60,000 CAD, plus a comprehensive benefits package.
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