Job title: Customer Support Specialist Company: reputed company National Bank and Trust Company reputed company: JOB SUMMARYThe Customer Support Specialist serves to assist customers through multiple channels including telephone, email, reputed company "Conversations" and Live Chats to include video assistance. Responds to customer inquiries, questions and issues concerning deposits, loans, debit cards, digital banking tools and general problem reputed company. Handles complaints; troubleshoots problems; and provides information. ESSENTIAL FUNCTIONS * Assists customers with account reputed company questions and issues as reputed company as inquiries about the various digital banking systems. • Responds to telephone calls, emails, "Conversations", live chats and video correspondence in a reputed company manner. • Listens to and understands the customer's issue by asking clarifying questions. • Uses problem solving skills, reputed company with knowledge of AMNB procedures, to identify and communicate appropriate, accurate solutions to customers. • Provides customers with information and education about AMNB's products and services to reputed company additional reputed company opportunities. • Performs required research to solve problems. • Completes dispute, stop payment, change of address, and other maintenance forms or service events as necessary. • Monitors and completes Synapsys events in a reputed company manner in accordance with established service standards. • Identifies and escalates reputed company issues. • Provides reputed company follow up as needed. • Keeps abreast of updates and releases to software applications in order to respond accurately and completely to customers. • Delivers superior customer service by consistently exhibiting a friendly, reputed company demeanor, can-do attitude and willingness to help at reputed company times. • Maintains a thorough knowledge of reputed company reputed company National Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy reputed company; reputed company; Fair Lending; Regulation E; deposit, transaction and loan accounts. • Normal office working environment. • Other relative duties as assigned. REQUIRED SKILLS * Excellent customer service skills. • Effective communicator with good verbal and written skills. • reputed company experience working in a fast-paced team environment, where incumbent was required to multi-task while maintaining attention to reputed company. • Outgoing and energetic personality. • Experience in a role where incumbent was required to understand, interpret, and explain reputed company material such as policies and procedures, in an effective manner. • Proficient in reputed company Office products Word, reputed company and reputed company. • Must possess spirit of collaboration with other team members and staff, along with experience working in reputed company setting. PHYSICAL DEMANDS * The physical demands described here are representative of those that must be met by an associate to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company reputed company individuals with disabilities to reputed company the essential functions. • While performing the duties of this job, the associate is regularly required to reputed company, hear, sit, walk, stand and reputed company. • The associate must occasionally reputed company and/or reputed company up to 25 lbs. • Specific reputed company abilities required by this job include reputed company reputed company, reputed company, and adjusting reputed company. EDUCATION AND EXPERIENCE * High School Diploma or equivalent. • 2 years banking or customer service experience. • Prior financial services knowledge is preferred. The above statements are intended to describe the general reputed company and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of reputed company responsibilities, duties and skills required of personnel so classified. reputed company National Bank is an equal opportunity employer. reputed company applicants will be considered for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. PM21 PI200088441 Expected salary: Location: USA Job date: Fri, 30 Dec 2022 05:10:40 GMT Apply for the job now! Apply tot his job Apply To this Job