Customer Support for Web Design Company

We're looking for someone located in Canada (preferably Central Time Zone) to run our customer support help desk (email, telephone, chat, and text) who is:

  • Bright
  • Friendly
  • Patient
  • A quick learner
  • Independent
  • Triggered by mistakes and typos

Work includes:

  • Support Tickets: review/clarify/assign customer questions/updates
  • Email Accounts: add/remove email accounts, help with settings, troubleshoot, email migration
  • Domains and DNS: register, transfer, configure DNS records
  • Invoices: take payments, payment reminders
  • Sales: qualify and send incoming requests to Sales department
  • Google Accounts: set-up Google business profile, Google Analytics, and Google Search Console
  • WordPress: simple updates, add users, website migration

We're a small team spread across Canada working from our home offices with co-working addresses in Winnipeg, Calgary, Edmonton, Vancouver, Toronto, Halifax, and Montreal.

Qualifications

  • Located in Canada
  • Familiar with the fundamentals of computers, internet, email, domain names, WordPress, and/or a fast learner
  • Available 35-40 hours per week, 9-5 Monday-Friday (Central Time)
  • Above average attention to detail
  • Friendly and patient communicator

Job Type: Full-time

Pay: $25.00-$30.00 per hour

Benefits:

  • Work from home

Flexible language requirement:

  • French not required

Application question(s):

  • Where in Canada are you located?
  • Windows or Mac?
  • iPhone or Android?
  • What are your work goals?

Work Location: Remote

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