Customer Success Agent, Hotel and Sports Management

Job Description:

  • Assist clients with questions about the overall platform by telephone, email & live chat
  • Work with other internal teams to provide high-quality support while meeting service response time goals
  • Troubleshoot queries
  • Complete customer support responsibilities to create the best experience for our teams and athletes
  • Support individual reservations within team blocks
  • Monitor hotel compliance with rooming lists
  • Complete, track and report support tickets through the CRM system
  • Ensure all KPIs and service benchmarks are consistently met

Requirements:

  • A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
  • Minimum of 1 year of experience in a tech support or customer service role
  • Previous experience in hotel management or sales would be considered an asset
  • Ability to multitask and be agile in a fast-paced environment
  • Strong problem-solving skills and ability to collaborate with others
  • CRM experience
  • Travel Industry Council of Ontario (TICO) certification is preferred

Benefits:

  • Competitive salary and benefits
  • Casual but energetic work environment made for today’s workers
  • Performance-driven culture
  • Growth opportunities
  • IT equipment provided
  • A culture of teamwork, celebrations of success, social gatherings and goal-oriented work
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