Customer Service Representative (Online Store Advisor)

Brandt is currently seeking an Outside Parts & Service Representative Material Handling for our Edmonton Compact Construction Equipment Location. Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

Prospect and cold call new accounts to promote products and incentives, increasing the customer base. Develop and cultivate relationships with prospective customers, targeting a minimum of two new prospects monthly. Maintain strong, ongoing communication with existing customers to resolve issues promptly and enhance loyalty through personalized service and product updates.

Undertake an average of seven customer visits daily to maximize sales opportunities and increase parts and service revenue. Be able to sell and maintain yearly customer PM contracts on small and large forklift fleets in your territory. Have knowledge on Material Handling attachments, batteries and other support products Implement and execute an annual territory plan, including maintaining an up-to-date customer target list.

Collaborate with management to develop and apply marketing strategies that expand the customer base. Complete daily call reports with accurate, detailed information to track customer interactions and sales progress effectively. Maintain and utilize customer records, documenting meetings, opportunities, quotes and relevant notes to ensure seamless sales continuity.

Maintain control of company vehicle inventory, ensuring price lists and product information are current and accessible. Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations. Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.

Participate in all required training. Ability to travel within assigned territory and work flexible hours. Ability to build and maintain strong customer relationships. Strong computer skills. Journey person ticket in Parts or heavy equipment considered an asset.

Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.

Continuous Learning: through on-the-job training and educational opportunities.

Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family's wellbeing.

Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

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