Customer Service/Registration Desk Assistant Volunteer

<p><strong>Customer Service/Registration Desk Assistant Volunteer</strong></p><p><strong>Volunteer Type: </strong>In person</p><p><strong>Location: </strong>3333 Finch Ave East.</p><p><strong>Volunteer Hours: </strong>Mondays, Wednesdays & Thursdays 9am – 12pm</p><p><strong>Volunteers Needed: </strong>1-2</p><p><strong>Reports to: </strong>Customer Services Coordinator</p><p> </p><p><strong>Position Summary:</strong> </p><p>The Customer Service/Registration Desk Assistant Volunteer supports the daily operation of SPLC’s reception and customer service area by creating a welcoming and professional environment for visitors, residents, and callers. The volunteer greets visitors, answers general questions, provides information about SPLC services and housing applications, directs telephone calls, assists residents with service requests, and completes basic clerical duties. This position is ideal for someone who enjoys helping others and wants to use or develop their customer service, communication, computer, and administrative skills.</p><p> </p><p><strong>Responsibilities:  </strong></p><ul><li>Greeting office visitors and portraying a friendly, welcoming environment</li><li>Answering questions and providing information regarding SPLC services and housing application</li><li>Answering telephone and transferring calls to the appropriate staff</li></ul><p> </p><p><strong>Skills & Qualifications:  </strong></p><ul><li>Ability to speak Mandarin or Cantonese is a great asset</li><li>Professional phone voice with pleasant telephone manner</li><li>Strong interpersonal and communications skills</li><li><p>Working knowledge of English – both written and spoken</p><p> </p></li></ul><p>Senior Persons Living Connected is a diverse work environment.  We encourage applications from all persons, including persons with disabilities. Accommodation will be provided, if needed, in accordance with the Ontario Human Rights Code and Accessibility for Ontarians Disability Act. </p><p> </p><p><strong>Volunteer Services Recruitment Team E-mail </strong><a href="mailto:volunteerrecruitment@splc.ca" target="_blank"><strong>volunteerrecruitment@splc.ca</strong></a></p>

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...