Customer Project Specialist

About the position

We are seeking a Customer Project Specialist to manage complex customer projects from order receipt through final delivery and post-sale support. This individual will serve as the primary point of contact between customers, distributors, contractors, manufacturing facilities, and internal sales teams to ensure successful project execution and an exceptional customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and can successfully manage multiple priorities while maintaining strong relationships with both internal and external stakeholders.

Responsibilities

  • Own customer projects from purchase order receipt through delivery, invoicing, and post-sale support
  • Conduct project handoff meetings with sales teams and assume responsibility for project execution
  • Coordinate with distributors, contractors, and customers regarding project status, timelines, and requirements
  • Manage shipment schedules, change orders, and material modifications
  • Communicate customer requirements to manufacturing facilities and production teams
  • Monitor project progress and proactively identify potential risks or delays
  • Resolve order issues, escalations, and project-related challenges
  • Manage customer expectations and provide timely project updates
  • Support successful project completion while maintaining customer satisfaction and retention
  • Track and manage a high volume of active projects simultaneously

Requirements

  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Proven ability to prioritize competing demands and manage multiple projects simultaneously
  • Demonstrated problem-solving and conflict-resolution abilities
  • Ability to influence stakeholders and drive action without direct authority
  • High level of self-motivation, accountability, and independence
  • Comfortable working in ambiguous situations and adapting to changing priorities
  • Strong customer service orientation and relationship-building skills
  • Resourceful, resilient, and proactive mindset

Nice-to-haves

  • Bachelor's degree or equivalent professional experience
  • 5+ years of experience in project coordination, project management, customer operations, order management, sales operations, customer service, or related fields
  • Experience supporting customer-facing projects in manufacturing, electrical distribution, construction, industrial, or engineering environments
  • Experience working with distributors, contractors, manufacturing plants, or supply chain operations
  • Familiarity with project lifecycle management from order receipt through delivery

Benefits

  • medical (with member reward points)
  • dental
  • vision
  • basic life insurance
  • Benefit Bucks
  • flexible work arrangements
  • paid family leaves
  • well-being programs
  • 12 holidays per year
  • 15 days of paid time off per year
  • competitive pay
  • incentives
  • company share ownership
  • 401(k) with match
  • performance discussions
  • global opportunities
  • the Schneider Career Hub
  • learning platforms like Coursera
  • recognition
  • sharing your voice
  • volunteer leave
  • programs with the Schneider Electric Foundation
  • youth education initiatives
  • military leave benefits
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