A leading company in the Canadian manufacturing sector is actively seeking two rigorous and passionate individuals to join its experienced team at the Montreal headquarters. These are two 6-month contract opportunities, with strong potential for extension or permanent hiring.

At the heart of our business relationships, you will provide top-tier service to our corporate (B2B) clients. You will work in synergy with a dynamic team to ensure the fluid operation of our manufacturing processes and the satisfaction of our partners.

- Job Title: B2B Customer Service Representative
- Contract Type: Full-time, 6-month mandate (potential for permanency)
- Location: Montreal, Quebec (Hybrid mode: 3 days in office, 2 days remote)
- Schedule: Monday to Friday, 8:30 AM to 4:30 PM (37.5 hours/week)
- Salary Offered: $26 to $30 / hour (based on experience)

Advantages
Competitive salary.

Opportunities for career development and personal growth.

Flexible work environment focused on well-being and work-life balance.

A stable company with a rich history and strong team culture.


Responsibilities
Receive, process, and modify customer purchase orders accurately within internal systems.

Process credits and debits on customer accounts as needed.

Ensure all relevant information is effectively communicated to the planning department and sales directors.

Verify invoices and collaborate with the accounts receivable department to complete the billing process.

Work closely with sales and marketing teams to maintain up-to-date product and customer records.

Provide technical assistance regarding products, claims, and other quality-related information.

Offer support to sales directors and other Customer Service Representatives (CSRs).

Serve as the primary contact for requests originating from Western Canadian sites (Vancouver/Taber) after 4:30 PM EST.

Handle a high volume of inbound calls and communications.

Engage in other related tasks as required by the team or management.

Qualifications
Experience: Hold a minimum of 3 years of relevant customer service experience, ideally acquired within a manufacturing or industrial environment.

Fluent proficiency in both French and English is essential, both spoken and written.

Concrete prior experience with an ERP or CRM system (knowledge of Business Central or Navision is a major asset).

Excellent communication skills, a strong sense of urgency, meticulous attention to detail, and a high level of professional rigor.

Work Environment: Demonstrated ability to manage stress and thrive efficiently in an open-concept office environment.

Positive attitude, autonomy, and a strong focus on finding logistical solutions.

Proficiency in English is required for this position as the incumbent will be called upon to communicate daily with industrial clients, carriers, and business partners located outside of Quebec. Additionally, the advisor will need to collaborate closely with key company managers based in Toronto and utilize internal technology tools and management systems configured in English.

Summary
Are you a customer service professional looking for an exciting new contract opportunity? A renowned Canadian manufacturing company wants to meet you! If you stand out for your exceptional customer-first approach, excellent communication skills, and ability to adapt quickly in a dynamic environment, this opportunity is for you.

Apply online or send your CV directly to tsolere.gracia.antabi@randstad.ca.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.