Customer Care Outfitter – PT Seasonal

Job Description:

  • Perform all customer contact procedures and meet performance requirements
  • Respond to customer inquiries and resolve issues involving accounts, order status, returns, exchanges, shipping, billing, inventory, promotions, and sales
  • Handle customer contacts through voice, email, and chat
  • Secure sales by offering preferred products, suggesting similar items, and asking for orders on gift card balance contacts
  • Use system programs, desktop resources, communication, negotiation, and problem-solving skills to resolve customer dissatisfaction
  • Research the CRD Field Guide, Bass Pro Shops and Cabela’s websites, catalogs, and other resources to provide accurate information
  • Use feedback and coaching to maximize performance and develop skills
  • Perform all other duties as assigned

Requirements:

  • Strong written and verbal communication skills
  • Critical thinking skills
  • Effective customer service skills
  • Knowledge of basic computer use, Microsoft Office, and web navigation
  • Comfortable working in a sedentary, computer-based environment
  • Ability to write, type, and use multi-channel systems
  • Ability to read documents, reports, computer screens, and other written communication
  • Ability to effectively interpret and manage difficult situations
  • Ability to work on a team and independently
  • Valid Canadian Firearm Possession & Acquisition License (PAL) is an asset

Benefits:

  • Immediate employee discount
  • Fun work environment
  • Competitive wages
  • Excellent benefits
  • Unlimited career advancement opportunities
  • Discounts on retail merchandise, restaurants, world-class resorts and conservation attractions
  • Bass Pro Cares Fund
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