Coffee Shop Shift Supervisor - Mornings / Evenings - Great Benefits
Coffee Shop Shift Supervisor - Mornings / Evenings - Great Benefits
Join a team as a Shift Supervisor where you'll support store operations during designated shifts. As a leader, you will guide team members and delegate tasks to create an exceptional customer experience. This requires excellent customer service, quick and quality beverage preparation, and ensuring a welcoming store environment. You will follow the guiding principles of the company and enjoy working in a positive environment where you're valued.
Key Responsibilities
- Uphold integrity, honesty, and knowledge that reflect the company culture and mission.
- Keep a calm and positive demeanor during busy periods or unexpected events to maintain store standards.
- Stay alert to customer and store needs by monitoring the environment and customer interactions.
- Share information with management so the team can adapt to maintain a welcoming environment.
- Assist with training new team members, providing positive reinforcement, and constructive feedback.
- Offer performance feedback to management about team members during shifts.
- Foster a positive team environment by noting changes in morale or performance and communicating with management.
- Encourage a learning atmosphere by offering clear, timely, and respectful coaching.
- Provide excellent customer service, putting the customer first and addressing needs promptly.
- Develop relationships with the team by understanding their motivations and concerns.
- Manage store operations during assigned shifts, including organizing opening and closing tasks.
- Follow company policies on cash handling, safety, and security to ensure the safety of all team members.
- Ensure cash management practices are followed by the team.
- Follow up with baristas to ensure exceptional customer service.
- Maintain regular attendance and punctuality.
- Consistently deliver quality beverages and food products by following recipes and presentation standards.
- Adhere to health, safety, and sanitation guidelines for all products.
- Utilize recognition tools in cooperation with management to celebrate individual and team success.
- Use operational tools to maintain excellence during the shift.
Experience Required
- Customer service experience in a retail or restaurant setting
Essential Skills and Abilities
- Ability to direct others' work
- Quick learner
- Effective verbal communication
- Understanding of the retail environment
- Strong interpersonal skills
- Teamwork orientation
The company and its brands are committed to equal employment opportunity for all well-qualified individuals.
We are dedicated to fostering a diverse and inclusive environment that includes team members from various backgrounds and experiences, enhancing our ability to fulfill our mission and values while serving our global communities. We encourage applications from individuals of diverse racial backgrounds, women, LGBTQIA+, veterans, and people with disabilities.
We consider applicants with criminal histories, following all relevant laws and regulations. This job posting reflects an ongoing hiring opportunity. The company is committed to providing reasonable accommodations for job applicants with disabilities. If accommodation is needed, please contact us.
Benefit Information
