Cloud Operations Engineer - Night shift 10PM to 6AM

This a Full Remote job, the offer is available from: Europe, EMEA, United Kingdom

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Full Stack Cloud Operations Engineer 

Night shift 10 PM to 6 AM

At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

As a Full Stack Cloud Operations Engineer, you will play a critical role in ensuring the security, reliability, availability, and performance of NICE's cloud and datacenter infrastructure. Working across Windows, Linux, AWS, VMware, and physical compute environments, you will support business-critical production systems that power our global operations.You will proactively monitor infrastructure, resolve incidents, optimize system performance, and contribute to the continuous improvement of operational processes. This role offers the opportunity to work across modern cloud technologies and enterprise-scale infrastructure while helping maintain a secure and highly available environment.How will you make an impact?

  • Maintaining, monitoring, and supporting enterprise production infrastructure environments to ensure maximum uptime and performance. 
  • Administering AWS cloud resources and services, ensuring security, scalability, and operational excellence. 
  • Supporting multiple infrastructure platforms and applications of medium to high complexity across cloud and datacenter environments. 
  • Monitoring systems, troubleshooting incidents, and resolving operational issues in accordance with defined processes and SLAs. 
  • Analyzing operational metrics and enhancing infrastructure performance through continuous improvement initiatives. 
  • Managing core infrastructure services including DNS, FTP, IIS, application environments, Active Directory, and identity management solutions.
  • Participating in on-call rotations and communicating critical events effectively to stakeholders, operational teams, and leadership. 
  • Supporting physical datacenter operations including hardware installation, cabling, racking, maintenance activities, and infrastructure upgrades. 
  • Managing user accounts and permissions through AWS IAM and other identity management platforms.
  • Implementing server updates, capacity planning activities, operating system patching, and infrastructure optimization initiatives.

Have you got what it takes?

Required Qualifications & Experience

  • Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent industry experience.
  • 3+ years of experience supporting large-scale production infrastructure environments.
  • 3+ years of hands-on Windows Server administration experience in enterprise production environments.
  • 3+ years of experience configuring and supporting server hardware and operating systems. 
  • Experience working in fast-paced environments with changing priorities and timelines. 
  • Strong knowledge of Active Directory, Windows Domains, DNS, and enterprise infrastructure services. 
  • Experience with Windows and Linux operating system patching and maintenance.
  • Intermediate Linux administration skills and practical operational experience. 
  • Experience following change management processes and operational governance standards.

You will have an advantage if you also have:

  • Experience working within PCI-DSS, Cyber Essentials, or other regulated compliance environments.
  • Experience with AWS EKS and ECS container platforms. 
  • Hands-on experience with infrastructure automation tools such as Chef, Ansible, or Puppet.
  • Experience managing SAN and NAS storage environments. 
  • Experience with Okta identity and access management solutions.
  • Experience supporting hardware lifecycle management and vendor coordination activities. 
  • Experience managing Cisco UCS environments. 
  • Strong AWS monitoring and infrastructure management experience. 
  • Experience with PowerShell and other scripting languages for automation and operational efficiency. 

What's in it for you?

Join an industry-leading, global technology organization where innovation, cloud transformation, and operational excellence are at the heart of everything we do. You'll collaborate with talented professionals across multiple disciplines while gaining exposure to enterprise-scale cloud and infrastructure technologies.

At NICE, you'll have opportunities to grow your career, develop new technical skills, and contribute to mission-critical platforms that serve thousands of organizations worldwide. If you're passionate about cloud infrastructure, automation, and operational excellence, we'd love to hear from you.

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors over 3 billion financial transactions. 

Known as an innovation powerhouse that excels in AI, cloud, and digital technologies, NICE is consistently recognized as a market leader, with more than 8,500 employees across 30+ countries worldwide. 

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.

Requisition ID: 11778
Reporting into: Director, Cloud Systems Engineering, CX

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

This offer from "NICE Ltd" has been enriched by Jobgether.com and got a 0% flex score.
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...