Client Care & Healthcare Administrator (Remote – Ontario)

About First Step Men's Therapy

First Step Men's Therapy is a growing men's mental health clinic providing individual and couples therapy across Ontario. Our mission is to help men develop healthier relationships with themselves and others through compassionate, evidence-based care.

We are currently seeking a highly organized, emotionally intelligent, and professional Client Care & Healthcare Administrator to support our growing team and client base.

This role is ideal for someone who enjoys meaningful work, thrives in a fast-paced environment, communicates professionally, and takes pride in creating a positive client experience.

Location

Remote – Ontario Based

Schedule

• Remote position
• Monday to Friday
• One part-time administrator, approximately 20–25 hours per week, with the possibility of expanding to full-time as the clinic’s needs evolve to 37.5 hours per week
• Work hours from 2pm-7pm, with an increase to 11am-7pm potentially after the probationary period.

Responsibilities

• Respond to client inquiries professionally and compassionately
• Support intake and consultation booking processes
• Coordinate scheduling and therapist calendars
• Assist with insurance verification and direct billing administration
• Maintain accurate records and documentation
• Communicate internally using Slack, Google Workspace, and JaneApp
• Support operational and administrative clinic initiatives
• Help ensure a smooth and supportive client experience
• Follow up with prospective clients and referral sources as needed
• Assist with general clinic administration and special projects

Qualifications

• Experience in healthcare, mental health, medical administration, customer service, or client care preferred
• Strong written and verbal communication skills
• Exceptional attention to detail and organizational skills
• Comfortable managing multiple tasks and competing priorities
• Ability to work independently in a remote environment
• Professional, emotionally regulated, and client-centred
• Comfortable learning and navigating multiple software systems
• Experience with JaneApp, EMRs, Slack, Google Workspace, or direct billing platforms is considered an asset

What We're Looking For

We are looking for someone who:

• Communicates calmly and professionally
• Takes initiative and ownership
• Is reliable and accountable
• Can navigate emotionally sensitive conversations appropriately
• Learns quickly and adapts well to change
• Values teamwork, growth, and professionalism
• Wants to contribute to meaningful mental health work

Compensation

Compensation starts at $27.00 per hour and may be adjusted based on relevant experience, qualifications, and demonstrated fit for the role.

To Apply

Please submit to our online form here:

• Your resume
• A brief cover letter outlining your relevant experience and interest in the role
• A short description of why you are interested in working in a mental health setting

Please include the word "grounded" somewhere in your cover letter so we know you have read the full posting.

Accessibility

First Step Men's Therapy is committed to creating an inclusive and accessible hiring process. Accommodations are available upon request for candidates participating in any stage of the recruitment process.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

First Step Men's Therapy

Pay: From $27.00 per hour

Benefits:

• Company events
• Work from home

Work Location: Remote