Case Manager, Worker's Compensation

Job Description:

  • Manage complex occupational injury cases for clients in a matrix team environment
  • Guide clients through continuous improvement to reduce the impact of occupational injuries on organizational and financial performance
  • Advise clients on maintaining the employment relationship
  • Accompany clients during workplace visits that are part of the rehabilitation process
  • Collaborate with stakeholders to develop strategies for managing disputes
  • Propose solutions to improve occupational health and safety management practices and performance, including training, medical assessments, prevention, legal services, outsourcing, and ergonomics
  • Assist employees and employers when employees are off work or at risk of being off work for occupational or non-occupational health reasons
  • Assess barriers to successful and timely return-to-work and engage stakeholders to implement strategies addressing those barriers

Requirements:

  • Ontario Law Society Paralegal License in good standing is a must-have requirement
  • 5+ years of comprehensive experience in Disability Case Management and/or Occupational Injury Case Management, or a combination of experience and specialized education
  • Background education/coursework in occupational health, rehabilitation, disability-management legislation, helping relationship skills, mediation, human resource management, disability insurance, industrial relations, business administration, or psychological and workplace factors in disability is an asset
  • Registration or professional status within the disability management or professional health sector is an asset
  • Strong communication skills with exceptional customer service focus
  • Exemplary interpersonal skills and ability to approach difficult situations with empathy and sensitivity
  • Detail-oriented focus and ability to work independently in a fast-paced environment
  • Excellent problem-solving skills and ability to apply critical thinking to complex situations
  • Demonstrated solutions-oriented decision-making ability
  • Strong organizational skills and ability to manage competing priorities in a fast-paced, deadline-driven environment
  • Strong analytical skills and ability to synthesize detailed information
  • Ability to collaborate as part of a team and work autonomously as needed
  • Full proficiency with Microsoft Office Suite
  • Exposure to Microsoft Teams and SharePoint

Benefits:

  • Comprehensive total rewards package
  • Competitive salary and bonus structures
  • Minimum 3 weeks of vacation
  • Flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities
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