Canada Post Representative – Bilingual

Job Description:

  • Provide customer assistance via phone and chat for delivery status, redirected mail, rates, and general service questions
  • Manage multiple chats while ensuring responses within service standards
  • Ramp chat concurrency from 1 chat during the first 2 days, to a maximum of 2 chats from days 3 to 10, and 3 chats from day 11 onward
  • Handle incoming calls professionally, empathetically, and with a solution-focused attitude
  • Accurately document customer interactions and follow processes while navigating multiple tools
  • Adapt to evolving customer needs and support calls, chat, or both according to business demand

Requirements:

  • Bilingualism in French and English
  • Ability to answer calls in English 50% to 80% of the time
  • Typing speed of 40+ WPM with accuracy
  • Available to work full-time, up to 40 hours per week
  • Availability Monday to Friday, 7:00 am to 11:00 pm EST
  • Availability Saturday and Sunday, 9:00 am to 9:00 pm EST
  • Must reside within the hiring location
  • Reliable high-speed internet connection of at least 25 MBPS
  • Dedicated, quiet workspace free of distractions
  • Flexibility to work evenings and weekends
  • Excellent written and spoken communication skills, including de-escalation and customer concern resolution
  • Strong multitasking and problem-solving skills with attention to detail
  • Comfortable working under pressure in a fast-paced environment
  • Previous customer service experience is an asset

Benefits:

  • Premiums for weekend hours and bilingualism
  • Fully-paid training and coaching program
  • Work from home – equipment provided
  • Full benefits package after six months, including medical, dental, and life insurance
  • Enhanced RRSP contributions
  • Discounts on insurance
  • Career progression opportunities to advanced roles as you gain experience
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