Call Recording Sentiment Classifier

About OpenTrain

OpenTrain AI is the #1 platform for finding and building careers in AI training and data labeling. As the hiring and contracting organization for this role, OpenTrain connects contributors with practical projects that help improve modern artificial intelligence systems.

  • Free to create an OpenTrain account
  • Apply in minutes
  • Build experience in a fast-growing AI training industry

About AI Training Work

AI systems learn from examples prepared and reviewed by people. Audio classification work helps models understand communication patterns, including the sentiment expressed in customer conversations.

  • Remote work using a computer or internet-connected device
  • Flexible part-time opportunities
  • Direct contribution to the development of AI systems

The Role

As a Call Recording Sentiment Classifier, you will review customer support call recordings and classify the sentiment expressed by the customer during each call. Each recording is approximately 2 to 5 minutes long.

  • Role type: Part-time contractor
  • Experience level: Entry level
  • Data type: Audio
  • Subject matter: Customer support
  • Time requirement: Less than 20 hours per week
  • Location: United States
  • Language: English

What You'll Do

Listen to each customer support recording and assign the sentiment that best describes the customer's experience during the call. Use only the provided sentiment categories for consistent classification.

  • Review recordings that are 2 to 5 minutes long
  • Classify the customer's sentiment during each call
  • Choose one sentiment label for every recording
  • Apply the labeling task consistently across customer support audio

Sentiment Labels

Every recording should receive exactly one of the following sentiment classifications. The label should reflect the customer's sentiment during the call.

  • Overly-negative
  • Negative
  • Neutral
  • Positive
  • Overly-positive

Requirements

This is an entry-level project, and no other experience is needed. Candidates should be able to work with English-language customer support recordings and complete the classification task within the stated part-time schedule.

  • No prior experience required
  • English language ability
  • Availability for less than 20 hours per week
  • Must be located in the United States

Pay and Contract Details

This project is offered as a fixed-price contract with total pay of $100 USD. The role is part-time and does not specify an hourly rate.

  • Payment type: Fixed price
  • Total project pay: $100 USD
  • Contract arrangement: Contractor
  • Work schedule: Less than 20 hours per week

How to Apply

Create a free OpenTrain account, review the project details, and apply through OpenTrain. This role is limited to candidates in the United States who can work with English audio.

  • Create or update your OpenTrain profile
  • Confirm your English language and US location eligibility
  • Apply through OpenTrain in minutes
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...