Call Centre Representative

Job Description:

  • Respond to telephone inquiries from Canadian Tire Bank card members while providing an exceptional customer experience
  • Offer products and services to customers to support relationships, sales and business goals
  • Respond to Corporate Roadside Assistance, Home Services and Drivers Academy customer requests
  • Dispatch service providers for roadside assistance
  • Answer membership, product feature and enrolment inquiries
  • Support eCommerce customers for CTOnline, SportChek, Atmosphere, Mark’s and Pro-Hockey Life
  • Support the Triangle Rewards program
  • Communicate with customers by phone and email
  • Support eCommerce order reviews

Requirements:

  • Applicants must reside in Ontario
  • Bilingual (French/English) candidates are sought; English-only applicants may apply if they meet all criteria
  • Customer-focused, solutions-oriented and outcome-focused
  • Strong attention to detail
  • Strong communication skills
  • Ability to build relationships easily
  • Flexible availability for days, evenings and weekends
  • Full availability for all weeks of training
  • Ability to work scheduled hours between 6:00am and 11:00pm, Monday to Sunday
  • Successful completion of a Criminal Background Check

Benefits:

  • Career growth opportunities
  • Product discounts
  • Accommodation support during the application or interview process
  • Diversity, inclusion and belonging initiatives
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