Business Analyst (12 Month Term)

TERM POSITION

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at 

POSITION SUMMARY:

As a key member of our Customer Care Division, you will drive improvements in effectiveness and efficiency by championing a culture of continuous enhancement. Your responsibilities will include lean process optimization, advanced data reporting and analysis, and the development and implementation of robust system solutions.

WHAT YOU WILL DO:

  • Continuously monitor, recommend and implement process improvement initiatives to increase effectiveness and productivity of the departments within the Division
  • Transform data into information and insight, to make recommendations to support and drive the business operations and strategic decision-making
  • Analyze, summarize and present intricate data in approachable ways
  • Participate in the development and implementation of projects, policies and/or procedures, aimed at improving productivity for the division
  • Provide training to internal and external team members, customers and business partners
  • Plan and monitor the implementation of improvement initiatives
  • Act as the Customer Care systems subject matter expert by answering inquiries, providing direction to team members on processes and policies, managing business systems, and providing issue investigation and resolution
  • Liaise with IT on business system issues and improvements, providing direction and testing ensuring business requirements are met
  • Develop, improve and assist in tracking metrics within the division to improve departmental operations and the customer experience
  • Participate in and occasionally lead Kaizen events for the Division 

WHAT YOU NEED TO BE SUCCESSFUL:

  • Post-secondary education in Business or equivalent combination of education and experience
  • Intermediate/Advanced proficiency with Microsoft products including Excel and SharePoint Online
  • Intermediate experience with SQL, DAX, dashboard & reports
  • Proven ability to apply lean methodologies to optimize processes and drive efficiency in complex environments
  • Working knowledge of Oracle EBS, Service Cloud, OPA & Field Service Cloud desired
  • Strong analytical and problem-solving skills
  • Strong organizational and time management skills with keen attention to detail and commitment to excellence
  • Motivated self-starter with ability and desire to work in a fast-paced environment
  • Strong/effective communication skills, both internal and external
  • Technically savvy with strong computing and facilitation skills
  • Project Management experience preferred but not required   

WHY JOIN OUR TEAM:

  • Competitive Wages.
  • Extended Health Benefits
  • Paid Holidays
  • Pension Plan
  • A continuous learning environment.
  • Ability to advance your career with a growing company.
  • Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

OUR WHY: 

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

 

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.  News and information are available at 

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