Bilingual Test Support Agent – On-Demand Contract Work

Job Description:

  • Support applicants in real time while they complete Casper tests
  • Answer applicant questions and provide clear guidance in English and French
  • Troubleshoot common technical issues involving internet connections, browsers, or test access
  • Reassure confused, anxious, frustrated, or upset applicants and help them get back on track
  • Monitor live tests to ensure rules are followed
  • Connect with applicants when issues need to be addressed and flag matters for further review
  • Answer applicant questions and resolve issues outside scheduled tests
  • Review applicant ID submissions
  • Review test recordings when events require closer examination
  • Share feedback on recurring problems and experience improvements
  • Complete paid onboarding, online training, and two to three shadowing sessions before independently supporting tests

Requirements:

  • Live anywhere in Canada
  • Be legally able to work in Canada
  • Strong English and French skills, both written and spoken
  • Reliable computer and internet connection
  • Smartphone for two-factor authentication
  • Availability to support the live test schedule, mostly evenings and weekends in Eastern Time, with occasional early-morning sessions
  • No plans to apply in the near future to a school or program that requires Casper
  • Thoughtful use of AI in applications; final application must reflect the applicant’s own experiences, ideas, and voice

Benefits:

  • Flexible, part-time remote work
  • Minimum of 4 paid hours each week
  • Paid training and shadowing
  • Live onboarding session
  • Online training modules
  • All required training and shadowing time is paid
  • Acuity pays twice per month
  • Flexible work that can fit alongside school, another job, or other commitments
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