Bilingual Student Experience Representative (English and French)
Who We Are:
Oliver is a leading Canadian provider of training and evaluation services for licensed professionals. For over 30 years, Oliver has prepared thousands of individuals for entry into the banking, securities, insurance, and financial planning industries. Oliver has become a front and back office solution provider for corporations, regulators and national associations. Oliver is an innovator in its markets and has created sophisticated technical solutions to deliver training and exams.
About the Role:
We are seeking a Bilingual Student Experience Representative to support clients via inbound calls, emails, and chat, ensuring every interaction is clear, helpful, and positive. We’re looking for someone with strong customer service skills, a friendly approach, and the drive to make an impact with each client interaction.
Key Responsibilities:
Under the supervision of the Director of Product and Operations, the duties and responsibilities include, but are not limited to:
- Delivers exceptional client and technical support to individual learners, exercising discretion when supporting retail learners and corporate clients;
- Handles inbound calls, emails, and chats in both English and French;
- Enters, and maintains client data with accuracy and attention to detail;
- Performs a range of general administrative support in adherence to the Company’s policies and procedures;
- Reviews daily student videos from proctored exams and flag issues based on defined compliance standards (training will be provided);
- Collaborate with Product, Sales, Marketing, and Development teams on administrative tasks or related processes;
- Assist with QA testing as required; and
- Perform other duties as assigned
Qualifications:
The ideal candidate will possess the following:
- Fluently bilingual in English and French, both verbal and written forms;
- Minimum One (1) to Two (2) years’ experience in a call centre, or client service environment;
- Post-secondary education or equivalent experience;
- Strong communication skills, including active listening, with a demonstrated client-focused approach, and strong attention to detail and accuracy;
- Self-motivated, results-oriented, and able to work as an independent contributor while still collaborating effectively within a team environment;
- Excellent organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment
- Takes initiative, uses sound judgement, demonstrates discretion and adheres to company policies;
- Intermediate proficiency in Google Suite (Docs, Sheets) and O365 (Word, Excel)
- Strong knowledge of common operating systems and comfortable troubleshooting basic technical issues; and
- Experience using CRMs (Zendesk, Hubspot) is an asset.
Nice to have:
- Remote proctoring / exam administration familiarity - e.g. supporting live or asynchronous proctored assessments, troubleshooting candidate check-in, ID verification, browser/technical issues.
- Experience supporting both B2B and B2C clients and adjusting communication accordingly.
- Familiarity with regulatory / licensing training environments or continuing education requirements and audit sensitivity.
Benefits
- Dental care
- Extended health care
- Life insurance
- Vision care
- Paid vacation
- Career training opportunities
- Weekly team social hour
- Complimentary snacks, food, coffee and beverages available in our fully stocked office kitchen
- Predictable hours
Application Process:
Please submit your resume highlighting your experience and interest to recruitment@e2rsolutions.com
Oliver welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.
For more information, check us out online at
Pay: From $45,000.00 per year
Benefits:
- Casual dress
- Dental care
- Life insurance
- Paid time off
- Vision care
Work Location: In person
