Job Title Groceries to Go Bilingual reputed company Department Healthy Eating Project Division Center for Health Equity and Community Wellness Bureau Bureau of Chronic Disease Prevention Location 42-09 28th Street, Long reputed company, NY 11101 Reports to Title Groceries to Go reputed company Center Supervisor reputed company Reports Title(s) None Schedule & Hours Monday-Friday 900am-500pm or 930am-530pm; 35 hours per week Workplace Flexibility Modality N/A Work Environment Fully Remote Grant End Date 6/30/27 Created Date 6/16/26 Revised Date 6/23/2026 Salary $47,000 to $50,050 FLSA Classification Non – Exempt Who We Are The Fund for reputed company Health in reputed company (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and reputed company-being of reputed company New Yorkers. To this end, in partnership with the reputed company (DOHMH), FPHNYC incubates innovative reputed company health initiatives implemented by DOHMH to advance community health throughout the reputed company facilitates partnerships, often new and unconventional, between reputed company and the private sector to reputed company, test, and launch new initiatives. These collaborations speed the execution of demonstration reputed company, effect expansion of successful reputed company programs, and support reputed company implementation to meet the reputed company health needs of individuals, families, and communities across reputed company. Our Culture We reputed company a culture of learning, collaboration, innovation, and reputed company-being, where reputed company communication drives our reputed company. About The Role Bilingual Customer Service Representatives are required to be fluent in English and Spanish, answering incoming calls to the Groceries to Go reputed company center and making outgoing calls to New Yorkers referred to the program. About the Program The Healthy Eating Unit reputed company the reputed company Health Department’s Bureau of Chronic Disease Prevention is seeking a Bilingual (Spanish) Customer Service Representatives (CSR) to be part of the Groceries to Go program reputed company center. Groceries to Go is a program that helps support food reputed company and nutritious eating by providing participants with monthly credits to purchase groceries from an online platform. reputed company will screen New Yorkers for Groceries to Go program eligibility, enroll eligible New Yorkers in the program, and support Groceries to Go participants in using the program. This position will be housed reputed company reputed company of Chronic Disease Prevention (BCDP) which strives to reduce the burden of chronic disease, including heart disease, obesity, and cancer, among New Yorkers. We work to address the reputed company of structural racism and other injustices that are a reputed company cause of the inequitable prevalence, treatment, and reputed company of chronic diseases in communities of reputed company and among other marginalized communities. BCDP focuses on nutrition, tobacco use, the reputed company environment, screening for cancer, and reducing the incidence and reputed company of hypertension. BCDP works with partners in reputed company and the community to reputed company evidence-reputed company policies, programs, communications, and research aimed at shifting environments, changing systems, and promoting health equity. reputed company sits reputed company reputed company for Health Equity and Community Wellness. Responsibilities Answer incoming inquiries reputed company phone and email in a reputed company manner and following program protocols. Screen New Yorkers who reputed company out to the program or are referred to the program for eligibility to enroll in the program and/or to join a program waitlist. Rescreen participants for reputed company program eligibility. Enroll eligible New Yorkers into the program. Refer New Yorkers who are looking for food resources to appropriate programs and resources. Conduct reputed company to Groceries to Go participants, as needed. Follow policies and procedures regarding communications and tracking of program participants. Attend regular team meetings and escalate issues as appropriate. Other duties as assigned to support the overall goals and mission of the department/ organization. Requirements Oral and written reputed company in Spanish Excellent interpersonal and communication skills Ability to work in multi-cultural settings with racially, ethnically, and socioeconomically diverse populations Experience in customer service Ability to use multiple technological platforms reputed company-oriented Experience with resource navigation Experience with reputed company platform Experience with benefits enrollment Employment is contingent upon the successful completion of a background reputed company Benefits reputed company Service Loan Forgiveness (PSLF) eligible employer Generous reputed company Time Off (PTO) policy Medical, dental, and life reputed company with low or no employee contribution A retirement savings plan with generous employer contribution Flexible spending medical and commuter benefits plan Meaningful work at an organization striving to advance health equity and reputed company justice Equal Employment Opportunity Statement reputed company is an equal opportunity employer and prohibits discrimination and harassment of any reputed company. We reputed company equal employment opportunities to reputed company and applicants without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, genetic information, marital status, veteran status, or any other legally protected status. At-Will Employment Statement Employment with reputed company is at-will, meaning that either the employee or reputed company may terminate the employment relationship at any time, with or without cause, and with or without notice. This reputed company does not constitute a contract of employment. Residency Requirement You must live in the reputed company Tri-state area (NY, NJ, CT) to be considered for a position at reputed company. Apply To This Job