Bilingual Investment Claims Adjudicator
Job Description:
- Consistently provide exceptional service to internal and external customers
- Ability to communicate in a professional manner in written and verbal form
- Display empathy and predict needs of clients through active listening
- Review claims and ensure file is handled in accordance with procedures, Privacy legislation, Anti Money Laundering and Canadian Tax rules and regulations
- Document claim file to ensure accurate record of events
- Obtain complete file information to ensure accuracy
- Accurately update system to ensure accuracy of reserve calculations
Requirements:
- Bilingual (French & English) is required
- Basic mathematical skills required
- High level of comfort is a must to navigate through calls with grieving/emotional clients
- Excellent interpersonal skills with strong ability to communicate proficiently both verbally and in written form
- 1-2+ years’ experience in adjudicating claims, an asset
- Working knowledge of processing and imaging systems, an asset
- Knowledge of Investment Products, an asset
- Working knowledge of government legislation, Insurance Act and Quebec Civil Code, an asset
- Basic knowledge of administrative systems (Mainframes, AWD, iFAST), as asset
- Knowledgeable in developing professional letters
Benefits:
- Health insurance
- Dental insurance
- Mental health coverage
- Vision care
- Short- and long-term disability coverage
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension)
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Generous paid time off program including holidays, vacation, personal and sick days
