Bilingual Fraud Inbound Analyst, French/English

Job Description:

  • Conduct investigations to identify, assess, make decisions on, and report activity indicating exposure to financial crimes
  • Evaluate, document, manage, and escalate potential threats and investigations according to standard operating procedures
  • Provide subject matter expertise and oversight of criminal risk using a disciplined, intelligence-based approach
  • Support compliance and generate trends, analysis, and insights
  • Provide input and recommendations for process and customer service improvements
  • Monitor and analyze information from detection systems, tools, reports, and manual sources
  • Collect and support evidence for incident reports, filings, loss prevention, litigation, criminal prosecution, management information, statistics, and process improvements
  • Document investigation actions and findings in account and case files
  • Develop and maintain understanding of financial crime management processes, frameworks, and techniques
  • Gather and format data for regular and ad-hoc reports and dashboards
  • Analyze data and information to provide insights and recommendations
  • Execute routine service requests, transactions, and queries within service level agreements
  • Notify and provide information and instructions to internal and external stakeholders regarding incidents
  • Complete complex and diverse tasks and handle escalations from other employees
  • Analyze issues and determine next steps
  • Apply BMO’s Risk Management Framework and make risk-informed decisions aligned with business strategy, policies, laws, and regulations

Requirements:

  • Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset
  • Knowledge of banking products, services, processes, and organization is an asset
  • Specialized knowledge
  • Good verbal and written communication skills
  • Good organization skills
  • Good collaboration and team skills
  • Good analytical and problem solving skills
  • Fluency in French and English
  • Ability to support clients and team members inside and/or outside the province of Quebec
  • Ability to follow applicable policies, standards, procedures, laws and regulations
  • Ability to work within relevant service level agreements

Benefits:

  • Health insurance
  • Tuition reimbursement
  • Accident and life insurance
  • Retirement savings plans
  • Performance-based incentives
  • Discretionary bonuses
  • Other perks and rewards
  • In-depth training and coaching
  • Manager support
  • Network-building opportunities
  • Tools and resources to reach new milestones
  • Accommodations available on request for candidates taking part in all aspects of the selection process
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