Bilingual Customer Representative, Spanish – English

Job Description:

  • Handle inbound and outbound calls
  • Use multiple web-based applications for investigation and verification
  • Review, verify, and update customers' loan applications to determine eligibility
  • Answer existing and potential customer inquiries with accuracy and urgency
  • Generate new leads through inbound calls from interested applicants and set up new accounts over the phone
  • Build customer confidence in Propel's services as a subject matter expert
  • Work as a team to obtain individual and team goals

Requirements:

  • High School Diploma or equivalent
  • Minimum of 1 year of customer service or call center experience in a sales environment
  • Excellent verbal and written communication skills in English; Spanish is an asset
  • Good knowledge of Microsoft Office and Internet
  • Demonstrated ability to thrive in a fast-paced and goal-oriented environment
  • Ability to meet and exceed daily quotas and targets
  • Able to prioritize workload and handle high call volumes while maintaining a professional and personable approach
  • Must be available Monday to Friday 3pm to 11pm and weekends 10am to 6pm

Benefits:

  • Competitive salary
  • Health benefits
  • Comprehensive vacation package
  • Group health and dental benefits
  • Group RRSP program
  • Support for new parents
  • Diverse and inclusive workplace
  • Growth and opportunity, including promotion from within
  • Incredible company culture
  • Potential eligibility for performance-based incentive programs, including bonuses and commissions
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