B2B Sales Account Manager, Digital Account Strategist

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Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Job Role & Profile: B2B Sales Customer Expert II

Advertised as : Digital Account Strategist or B2B Account Manager

Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid

Reports to: B2B Sales Supervisor

Contract: Regular, Full-time

Education: College Diploma / Degree

Travel Requirements: No

For existing vacancy: Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization,combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

  • Autonomous - We encourage and trust your decision-making skills.

  • Progressive work environment- If you have skills to prove we have all ladders for you to grow

  • Flexible - We believe in results

  • Innovative - All ideas matter

  • Inclusive - Everyone is Included and everyone wins

About the job

We are seeking a highly motivated and detail-oriented B2B Sales Customer Expert II to manage and optimize client accounts in Google Local Services Ads (LSA) campaign. This role involves managing day-to-day client relationships, ensuring campaign performance, and driving measurable business revenue through continuous account optimization. 

Annual Base Salary starting at $51,000 with earning bonus potential up from 5-30% based on maximizing bonus and in-year increments.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

  • Serve as the primary point of contact for a dedicated portfolio of LSA clients.

  • Analyze account performance data, identify trends, and develop actionable strategies to improve key metrics such as lead volume, lead quality, and budget utilization.

  • Conduct regular account audits and performance reviews to ensure all accounts are operating at their full potential.

  • Proactively identify and address potential issues that could impact account performance, such as budget constraints, ad rank drops, or negative feedback.

  • Collaborate with mostly direct and some agency clients to gain insights into challenges and improve Local Service Ads accounts through effective client needs assessment.

  • Arrange meetings with clients  via calls, video calls, and emails to obtain information regarding customer businesses and past advertising goals, fostering market intelligence.

  • Prioritize accounts by revenue and verticals to pinpoint the largest contributors to KPI Target Attainment.

  • Continuously enhance Local Service Ads knowledge through available resources.

  • Properly prepare businesses and set expectations regarding the onboarding and optimizing existing accounts.

Job Requirements:

  • Minimum 1-3 years experience in a sales driven environment.

  • Meticulous in setting day to day responsibilities to schedule meetings for achieving the daily outreach.

  • Outstanding skills of doing outbound calls and account management.

  • Google Ads certified (preferred but not required).

  • Highly disciplined, with excellent time management & organizational  skills. 

  • Ability to strategically assess and solve client needs via consultative sales techniques. 

  • Ability to multitask in a fast paced environment. 

  • Ability to overcome objections by making direct correlation between the client’s needs and the product. 

  • Storytelling capabilities which assist with client engagement towards the marketing strategy and Google Local Service Ads product offerings.

Benefits & Perks

  • Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.

  • Career path with a full development plan and the opportunity to grow in the organization.

  • Paid 4 weeks training, 2 weeks leave.

  • Continuous learning through progressive training that is specific to your tenure and skills.

  • Competitive salary with incentive programs. 

  • Positive and supportive environment. 

  • Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

  • Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 8 PM (monthly rotational)

Location

  • Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto

  • Hybrid setup, 4 weeks of product training will be on-site.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations

are available on request for candidates taking part in all aspects of the selection process. Should you be

invited to participate in the selection process we are committed to accommodating you to best meet

your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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