AWS Connect Lead/POD Lead

<p>Location: REMOTE / Canada/US, N/A<br/>This job allows you to work remotely.</p><p>Role Overview & Summary<br/>Leads the end-to-end Amazon Connect migration workstream, taking ownership of solution architecture, contact flow frameworks, routing design, IVR integrations, AWS service orchestration, and platform governance while resolving complex technical challenges across environments.<br/><br/>Core Responsibilities<br/>Own solution architecture, contact flow frameworks, and routing design for Amazon Connect.<br/><br/>Lead end-to-end cloud contact center migration workstreams.<br/><br/>Manage IVR integrations and AWS service orchestration (Lambda, Lex, DynamoDB, S3, Kinesis).<br/><br/>Drive platform governance and resolve complex technical challenges across environments.<br/><br/>Required Skills & Experience<br/>Extensive experience leading Amazon Connect migrations and cloud contact center implementations.<br/><br/>Deep technical expertise in AWS service orchestration (Lambda, Lex, DynamoDB, S3, Kinesis).<br/><br/>Strong background in contact flow frameworks, routing design, and IVR integrations.<br/><br/>Experience in platform governance and multi-environment technical troubleshooting.</p><p>Must Have Skills:<br/><br/>Extensive experience leading Amazon Connect migrations and cloud contact center implementations.<br/><br/>Deep technical expertise in AWS service orchestration (Lambda, Lex, DynamoDB, S3, Kinesis).<br/><br/>Strong background in contact flow frameworks, routing design, and IVR integrations.<br/><br/>Experience in platform governance and multi-environment technical troubleshooting.</p>

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