AVP, Field Sales Manager, North Central USA - Verizon

About the position

This role will be a member of a Field Team with Regional responsibilities of Verizon’s store locations. This person will support, diagnose, coach, counsel, co-travel, and train store personnel to ultimately accomplish/exceed credit goals within an assigned territory of the country. Position to be based from a home office in the Chicago Metro area and requires 75% travel. Company car is included.

Responsibilities

  • Deliver on Verizon’s credit program objectives for applications, new accounts and credit sales through the development and execution of initiatives across stores
  • Develop productive relationships with key stakeholders to influence and educate on the importance of credit to ensure performance levels for applications, new accounts and credit sales are met or exceeded.
  • Partner with key stakeholders and drive accountability by supporting their brand, culture, and values to deliver on strategic action plans and drive key program performance indicators. This may include special emphasis on lower performing stores across the owner enterprise or focusing on improving the customer experience.
  • Capture and communicate the voice of the Field to multiple stakeholders at Synchrony and Verizon to aid in the development, implementation, and monitoring of new or improved initiatives or strategies to improve credit performance for applications, new accounts, and credit sales.
  • Visit Verizon stores to assess level of credit support and diagnose territory and store level performance issues.
  • Partner with marketing to support client and Field Sales strategies to drive improved credit performance for applications, new accounts, and credit sales.
  • Tactically support the client at all levels of the organization to provide them with reporting, analysis, recommendations for improvement and any other information that will aid in ensuring compliant performance in all stores.
  • Partner with the Synchrony Financial Compliance team as the point-of-contact to ensure point-of-sale (POS) and in-store compliance to mitigate exposure/risk.
  • Develop methodologies to collect competitive intelligence, changes in market conditions and identification of opportunities to share internally and with client Field leadership.
  • Support the Sales Force Effectiveness Manager(s) by being an active participant in the development and use of Salesforce, Seismic and other brand strategies, initiatives, and training materials. This will also include sharing of best practices across the enterprise to drive credit program utilization.
  • Perform other duties and/or special projects as assigned

Requirements

  • Bachelor’s degree and 3+ years’ experience working in the Financial Services Field or Retail Store Management. Or in lieu of completed degree, HS diploma/GED and 5+ years' experience working in the Financial Services Field or Retail Store Management.
  • Minimum of 3 years of field or outside sales experience.
  • Minimum of 2 years Client Relationship Management experience.
  • Minimum of 2 years’ Experience developing presentations and pitching to all levels of management.
  • Proficiency with MS Word, Excel, and PowerPoint.
  • Willing to travel up to 75% of the time

Nice-to-haves

  • Sales experience in telecommunications, specifically wireless products and services.
  • Excellent client relationship skills, demonstrating the ability to build and maintain strong, business-oriented relationships with leaders at all levels.
  • Openness to coaching and ability to learn quickly, with the ability to lead through coaching and motivation.
  • Customer focused mindset with ability to respond quickly to customer needs, with an understanding of varying client cultures and values.
  • Clear, concise communication skills – both written and verbal.
  • Ability to successfully manage multiple priorities.
  • Strong project management and/or territory management skills.
  • Bilingual: able to communicate clearly and professionally in English and Spanish.
  • Experience with Salesforce, private label sales and marketing will be a plus.

Benefits

  • Company car is included.
  • eligible for an annual bonus based on individual and company performance.
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