API L2/L3 Support Analyst

<p><strong>Position: API L2/L3 Support Analyst</strong></p><p><strong>Location: Toronto, CA, (Hybrid)</strong></p><p><strong>Employment Type: Contract</strong></p><p><br></p><p><strong>Job Description: </strong></p><p> We are seeking a Bilingual (English & French) API Support Analyst with experience in L2/L3 production support and external vendor API integrations. The candidate will be responsible for supporting API-based applications, troubleshooting integration issues, coordinating with external vendors, and ensuring timely resolution of production incidents.</p><p> <strong>Top 3 Required Skills</strong></p><p> L2/L3 Production Support experience for enterprise applications and integrations.</p><p> Strong understanding of APIs (REST/SOAP), API troubleshooting, authentication, request/response analysis, and vendor integrations.</p><p> Bilingual communication skills (English & French).</p><p> <strong>Top 3 Preferred Skills</strong></p><p> Experience with API management/testing tools such as Postman, Swagger, Apigee, MuleSoft, or API Gateway platforms.</p><p> Knowledge of monitoring and logging tools such as Splunk, Dynatrace, AppDynamics, or ELK.</p><p> Banking/Financial Services domain experience.</p><p> <strong>Experience</strong></p><p> 5+ years of application support experience, including API and integration support.</p><p> Hands-on experience with REST APIs, JSON, XML, OAuth, JWT, SSL/TLS, and API security concepts.</p><p> Experience working with external vendors and third-party integrations.</p>

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