Salary Range - $1,711,060 - $2,301,185    Applications are invited from suitably qualified persons to fill the position of:   AIRPORT SERVICE OFFICER  (Located at Sangster International Airport, Montego Bay) JOB OBJECTIVE To provide seamless support and exceptional service to all visitors at the Snagster International Airport (SIA) welcoming arriving passengers, assisting VIPs, resolving concerns, collecting vital data and ensuring smooth navigation of airport processes to enhance both visitor satisfaction and our destination's reputation. KEY RESPONSIBILITIES Carry out daily operations at the Hospitality Desk, ensuring smooth functionality, passenger assistance, management of the welcome screen, and responding to inquiries. Execute meet-and-greet services for government officials, dignitaries, VIP cardholders, Jamaica Travel Specialists, large groups, media representatives, and other partners, ensuring a personalized and efficient welcome.  Provide accurate information and support to arriving and departing passengers, including assisting with C5 forms, immigration, customs, health, and airport protocols. Collaborate with airport stakeholders to coordinate transportation, accommodation, and other visitors’ needs, ensuring a seamless travel experience. Support the Meetings, Incentives, Conferences, and Exhibitions (MICE) Market and other groups or individuals traveling to the island with equipment and/or materials for their events on island. Collect passenger arrival data, maintain accurate records, and report on meet-and-greet requests, passenger demographics, airlifts, and other key metrics to inform marketing strategies. Prepare and submit detailed reports on service performance, operational disruptions, and passenger feedback to the Senior Airport Service Officer/Supervisor/Manager in a timely manner. Assist with special events, inaugural flights, and public announcements, ensuring smooth logistics and service delivery. Perform any other duties assigned from time to time.   REQUIRED KNOWLEDGE, ABILITIES AND SKILLS   Knowledge of the policies, programs, and protocols of the Jamaica Tourist Board and other relevant stakeholders In-depth understanding of Jamaica's tourism products and the broader destination offering Proficiency in customer service techniques, with a strong focus on quality visitor-related assistance Ability to interact effectively with a wide range of personalities and provide tailored service to different visitor profiles Knowledge of immigration and customs regulations, and the ability to guide visitors through these processes effectively Excellent interpersonal and communication skills (both written and verbal), with a clear, pleasant voice and a professional demeanor Proficiency in Microsoft Office Suite, and ability to navigate and use airport systems and software as required   REQUIRED QUALIFICATION AND EXPERIENCE Five (5) CXC or GCE O Level subjects including English Language and a foreign language Certification in customer service or tourism management from HEART-NTA or other recognized Institutions Two (2) years of working experience in tourism management or customer service relations  SPECIAL CONDITIONS ASSOCIATED WITH THE JOB Work on a shift basis, to include overnight Work on the weekends and public holidays Stand and walk for long hours Work for extended hours due to flight delays   APPLICATION Applications with resumes should be submitted no later than Friday, September 25, 2026 to: Senior Manager, Human Resource Development, Jamaica Tourist Board 64 Knutsford Boulevard, Kingston 5 Re:  “Vacancy – Airport Service Officer”   We thank all applicants for their interest; however, only those short-listed will be contacted.