AI QA Analyst

Descartes Unites the People and Technology that Move the World The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.

We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world.

With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.

We’re growing fast and invite you to join our amazing team. As an AI Quality Assurance Analyst , you'll help ensure the quality, accuracy, and reliability of AI-powered software solutions. Working alongside Software Engineering, Product, and QA teams, you'll develop and test prompts, evaluate AI-generated results, validate software functionality, and help improve AI-assisted workflows.

This is an excellent opportunity for someone who is curious about Generative AI, enjoys solving problems, and wants to build a career at the intersection of software quality and artificial intelligence.

What You'll Do

  • Develop, test, and refine prompts for Large Language Models (LLMs).
  • Evaluate AI-generated responses for accuracy, consistency, and quality.
  • Design and execute manual and automated software tests.
  • Validate software releases and identify defects.
  • Extract, analyze, and verify data using AI-assisted tools and SQL.
  • Collaborate with Software Engineering and Product teams to improve AI-enabled applications.
  • Document findings and recommend improvements to prompts, workflows, and software quality.
  • Continuously learn and explore new AI tools, testing techniques, and best practices.
What We're Looking For We're looking for people who demonstrate smarts, curiosity, coachability, work ethic, responsibility, honesty, and a track record of learning and delivering results. You may be a recent graduate or have a few years of experience.

Qualifications

  • Degree or diploma in Computer Science, Software Engineering, Computer Engineering, Data Science, or a related field.
  • Interest in Generative AI, Large Language Models (LLMs), and prompt engineering.
  • Experience using AI tools such as ChatGPT, GitHub Copilot, OpenAI, Azure OpenAI, Claude, or Microsoft Copilot.
  • Strong analytical and problem-solving skills.
  • Excellent attention to detail.
  • Familiarity with software testing concepts and the software development lifecycle.
  • Basic SQL knowledge.
  • Strong written and verbal communication skills.
  • Eagerness to learn, experiment, and continuously improve.
Nice to Have
  • Basic programming or scripting experience (.Net, Python, C#, JavaScript, or similar).
  • Exposure to test automation tools (Azure Document Intelligence, Amazon Textract, Google Document AI, promptfoo, Ragas, etc.).
  • Familiarity with Git, Azure DevOps, or Agile development practices.
  • Personal, academic, or internship projects involving AI or software development.
Location: This is a remote opportunity open to applicants authorized to work in Canada or the United States. We are a global organization using English as a primary language, job descriptions and communication available in the local languages where required. Salary Range: $65,000 - $85,000 CAD annually. Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.

Join Us As we scale, we’re looking for new doers, collaborators and innovators to join

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