Agricultural Parts Inside Sales & Customer Service Representative

Agricultural Parts Inside Sales & Customer Service Representative St. Marys, Ontario | Full-Time | Onsite Monday-Friday, 8:00 a.m.-5:00 p.m.   Compensation: Starting at $50,000 with opportunities for higher compensation based on qualifications and experience   Know Farm Equipment? Enjoy Helping Customers? SMA Canadian Farm Supply is looking for an Agricultural Parts Inside Sales & Customer Service Representative to join our growing team in St. Marys, Ontario.   If you have experience in agriculture, farm equipment, heavy equipment, parts sales, machinery repair, or customer service, this is an opportunity to turn your knowledge into a rewarding career.   As part of our team, you will help customers identify the right parts, provide product information, enter orders, and deliver the exceptional service that keeps farmers and agricultural businesses running.   Why Join SMA? Since 1964, SMA has grown from a small family operation into one of North America's leading agricultural parts suppliers. Today, we support customers through distribution centers across the United States and Canada while remaining family-owned and committed to helping farmers succeed through quality products, dependable support, and outstanding service.   What We Offer Competitive compensation starting at $50,000 RRSP matching program Comprehensive health and dental benefits Career growth and advancement opportunities Training and development within the agricultural parts industry Stable employment with a growing, family-owned company   What You'll Do You will serve as a trusted resource for customers while helping them find the right products quickly and accurately.   Responsibilities include: Answering customer inquiries by phone, email, and in person Processing customer orders accurately and efficiently Providing pricing, availability, and delivery information Researching products and helping customers identify agricultural parts and solutions Processing returns Maintaining customer information within company systems Collaborating with warehouse, sales, and operations teams to ensure customer satisfaction Supporting team members during busy periods and contributing to a positive workplace culture   Required Qualifications Strong customer service and communication skills Excellent attention to detail and organizational ability Comfortable using computer systems to process orders and research products Ability to manage multiple priorities in a fast-paced environment Interest in agriculture, machinery, equipment, or parts sales   Preferred Qualifications Agricultural background or experience within the Canadian agricultural industry Experience with farm equipment, heavy equipment, machinery, or replacement parts Previous inside sales, customer service, order entry, or parts counter experience Mechanical aptitude and problem-solving ability Experience working directly with agricultural producers, dealers, or service organizations   Who Succeeds in This Role? The people who thrive at SMA: Enjoy helping customers solve problems Take pride in accuracy and attention to detail Learn quickly and stay curious about products and equipment Work well with teammates Bring practical knowledge of agriculture, machinery, or parts applications   Whether you've worked at a farm equipment dealership, agricultural retailer, machinery repair shop, parts counter, service department, or farming operation, we'd like to hear from you.   About the Opportunity Location: St. Marys, Ontario Employment Type: Full-Time Compensation: Starting at $50,000, with potential for higher compensation based on qualifications and experience Industry: Agricultural Parts Distribution   Additional Information Existing Vacancy Notice: This position is being advertised to fill an existing vacancy. Accessibility and Accommodation: SMA Canadian Farm Supply is committed to providing accommodations throughout the recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Accommodations are available upon request for candidates participating in all aspects of the hiring process. Equal Opportunity Employer: SMA Canadian Farm Supply is an equal opportunity employer. We welcome applications from qualified individuals of all backgrounds and are committed to maintaining an inclusive and respectful workplace.   Interested in joining our team? Please submit your application by clicking on APPLY TO THIS POSITION.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...