Account Manager (Anywhere in Canada)
ABOUT WASTE LOGIC
We have 30+ years of experience in managing waste and recycling services for businesses throughout Canada. WLI has developed a strong working relationship with over 150 service providers in the solid waste and recycling industry. Waste Logic assists clients to help create their own plans for sustainability, through levers such as waste diversion, new innovations, or employee culture. Throughout our phased process, we provide clients with expertise, tools, and data driven analytics to improve their sustainability efforts.
OUR CULTURE
Waste Logic is Great Place to Work Certified. At Waste Logic, we believe that creating a supportive, empowering, and collaborative environment isn’t just good for people; it’s good for business. Our people are the driving force behind everything we do, and this certification affirms that we’re on the right track when it comes to cultivating a culture where individuals feel valued, heard, and motivated to do their best work.
We are a team that is passionate about the work that we do and the clients we partner with. We consider our employees with their individual skills and talents to be integral to our business, which helps to foster our culture of innovation, accountability, and passion. Our employees have a voice and are directly involved in the success of our company. Waste Logic is an equal opportunity employer.
POSITION SUMMARY: ACCOUNT MANAGER (Remote Anywhere in Canada)
Reporting to the VP of Account Management, the Account Manager will play a pivotal role in managing and expanding our client portfolio and will be responsible for executing client partnership strategies that drive business growth while maintaining strong, long-lasting customer relationships.
Acting as the trusted advisor and primary point of contact, the Account Manager ensures our customers receive personalized service, proactive support, and innovative solutions that drive continuous improvement in their waste diversion, cost control, and sustainability programs. Expertise in relationship-building and problem-solving will be critical in ensuring customer satisfaction and translating strategic plans into actionable deliverables.
Key Responsibilities:
- Drive Profit & Growth: Meet or exceed quarterly and yearly gross profit targets, working closely with the Director of Account Management.
- Client Engagement: Conduct regular in-person or online meetings to review performance, discuss waste diversion efforts, and set new goals. Develop strategic plans that align with client needs and objectives.
- System Efficiency: Review sensor reports and recommend solutions for system optimization, including new equipment, service changes, or vendor adjustments.
- Service Recommendations: Monitor customer activity and suggest improvements to services, ensuring they align with client needs, such as seasonal changes or business shifts.
- Customer Education: Provide resources like signage and training to reduce contamination and meet waste diversion goals.
- Escalation Support: Act as an escalation point for service issues and operational requests, ensuring customer satisfaction and retention.
- Other Duties: Assist with other account management tasks as required.
Experience & Abilities:
- Strong analytical skills with the ability to interpret data and make actionable recommendations
- Excellent verbal and written communication skills; familiarity with French would be beneficial but is not essential
- Proven experience in relationship management and customer retention
- Strong negotiation skills and a strategic mindset
- Excellent organizational skills and ability to prioritize tasks
- Ability to think critically and problem-solve in a fast-paced environment
- Flexible and adaptable to change
Preferred Qualifications:
- 3+ years in B2B client partnership/account management role in industrial service-based industry. Experience in the waste and recycling industry is beneficial but not essential.
- Proven track record in client retention and successfully maintaining and growing long-term business relationships.
- Knowledge of account management processes, customer retention strategies, and best practices for growing and nurturing B2B relationships.
- Understanding of effective negotiation tactics and presentation techniques for engaging clients and driving mutually beneficial outcomes.
- Strong Microsoft Office skills (Excel, PowerPoint, Word).
- Proficiency in CRM systems (e.g., Salesforce, HubSpot, or similar)
Education:
- Diploma or Degree in Business, Marketing, Communications or equivalent work experience in B2B sales and account management.
Work Schedule:
- Location: Remote from Anywhere in Canada
- Work Hours: 8am to 4pm, Mondays to Fridays
Total Rewards Package:
- Competitive base salary and commission plan
- Full benefits package including Extended Health, Dental, Life, AD&D, LTD, Critical Illness, Employee and Family Assistance Program
- Opportunities for growth and professional development
- Paid time off, sick days and flex days
