联邦快递客户支持入职培训

<p>客户支持；枢纽运营；账户创建；基础流程入职；预约/订单；咨询；提供报价；投诉处理；问题解决；工单/案例管理；服务补救；主动预防；理赔处理；升级问题解决；咨询；临时/特殊咨询；基础投诉处理；基础问题解决</p> <p>请注意：该岗位将在发布截止日期当天凌晨12点关闭，请在截止日期之前提交申请。</p> <p>四级：负责在截止期限内完成分配的流程与程序，确保准确性、完整性以及符合适用的内部与外部标准。能够在问题出现时识别异常，并根据规则与程序运用判断进行处理。对于复杂问题，可能需要升级至资深团队成员。</p> <p>人际交往能力；书面与口头沟通能力；团队合作能力；Microsoft Office 与个人电脑技能；问题解决能力</p> <p>FedEx 的建立源于“以人为本”的理念，我们对此认真对待。我们是机会均等/平权行动雇主，致力于打造多元、公平与包容的员工队伍，在其中落实公平对待，并确保每个人都能获得成长机会。</p> <p>所有符合条件的申请者都将获得就业考虑，而不因年龄、种族、肤色、国籍、遗传特征、宗教、性别、婚姻状况、怀孕（包括分娩或相关医疗状况）、身体或精神残疾，或任何其他受适用法律、法规与条例保护的特征而受到歧视。</p> <p>我们的公司：FedEx 是全球最大的快递运输公司之一，并持续被《财富》杂志评为“全球最受赞誉公司”前十名。每天，FedEx 以运输与商业解决方案为客户提供服务，覆盖全球 220 多个国家和地区。我们的全球网络由优秀的 FedEx 团队成员支撑，他们确保每一次 FedEx 的体验都出色非凡。</p> <p>我们的理念：“以人为本—服务—利润”（P-S-P）理念阐明了指导 FedEx 每一项决策、政策或活动的原则。FedEx 关心员工；员工则以客户所期待的卓越服务回馈我们，并为我们带来实现未来所需的盈利能力。让 P-S-P 成为公司强大驱动力的关键在于“闭环”——将利润再投入业务与员工。行业成功源自员工。通过 P-S-P 理念，FedEx 营造鼓励团队成员创新并提供最高质量服务的工作环境。我们关心他们的福祉，并重视他们的贡献。</p> <p>我们的文化：我们的文化之所以重要，原因有很多，我们通过在全球范围内的行为、行动与活动来有意识地将其落地。自 1970 年代初以来，FedEx 的文化与价值观一直是我们成功与成长的核心。尽管其他公司可能会复制我们的系统、基础设施与流程，但使我们与众不同的正是我们的文化——而且在今天的全球市场中竞争与发展时，它往往也是我们的差异化优势。</p> <p>升级至 Premium 以查看所有岗位的薪资与福利。</p> <p>地点：马斯喀特，</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...