远程客户成功代表

August 13, 2026

我们正在波兰组建一支由15名以上客户成功代表（Customer Success Representatives）组成的远程团队，以提升转化率并降低六个欧洲市场的取消率（英国、德国、法国、西班牙、葡萄牙和意大利）。客户成功代表将负责多种日常工作，包括使用专用工具提高履约率，通过高触达电话在任务发布者（Taskers）的注册流程中提供支持，并在漏斗环节最需要帮助的地方主动介入提供支持。 在你的岗位上，你将在完成每个加入的运营项目所需的正式培训与入职后，遵循详细的标准作业流程（SOP）。我们希望在每一次互动中都体现我们的价值观，寻找真正关心让我们社区日常生活更轻松的同事。 该远程优先岗位（remote-first）常驻波兰，并向运营团队负责人（Operations Team Lead）汇报。加入我们，一起帮助人们过上更美好的日常生活。 你将做的工作： – 通过电子邮件、聊天和电话高效解决并处理用户问题，持续达到并超越与客户满意度、工作效率和准确性相关的KPI。 – 认真记录关键信息，将其作为核心职责之一，并向团队负责人分享改进想法。 – 通过付出额外努力，提供出色的体验并在第一次就正确解决问题，来与相关利益方建立牢固的关系与信任。 – 保持有条理、承担责任并高效利用现有资源，随时跟进所有SOP及项目变更。 你的任职资格： – 至少1年客户服务经验、呼叫中心经验或相关工作经验。 – 优秀的客户服务能力，包括同理心、礼貌、善意、高效、信心与乐于助人。 – 对技术保持好奇心，打字能力出色，并能快速适应在线工具与系统。 – 出色的书面与口头沟通能力，具备良好的语法与拼写能力。 – 全职可用（每周40小时）。 – 英语流利。 – 在波兰工作的资格（本岗位不提供搬迁支持）。 薪酬与福利： 在Taskrabbit，我们的薪酬理念旨在具有竞争力、透明且公平。总薪酬包含基础工资 + 绩效奖金 + 福利 + 福利待遇/津贴。该岗位的年基础薪资为78,000波兰兹罗提（PLN）。该数字仅反映基础薪资，不包含其他现金形式的补偿，例如公司奖金或福利。

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